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Privacy Policy

Last Updated: 21/09/2025

1. Introduction

Welcome to Kalona Online. This Privacy Policy outlines how Kalona Online (“we,” “our,” or “us”) collects, uses, and protects your personal data when you visit and make a purchase from our website.

We are committed to protecting your privacy and handling your data in accordance with the Data Protection and Privacy Act, 2019 and its associated regulations in Uganda.

2. What Personal Data We Collect

When you visit our website, register an account, or make a purchase, we may collect the following types of personal data:

• Identity and Contact Data: Your name, address, email address, phone number, and any other contact details.

• Transaction Data: Details about the products you have purchased and the payment information provided. We use secure, third-party payment gateways and do not store your full payment card details.

• Technical Data: Your IP address, browser type, operating system, and other details about the device you use to access our site.

• Usage Data: Information about how you use our website, including the pages you view, the links you click, and the time you spend on our site.

3. How We Collect Your Data

We collect data directly from you when you:

• Register for an account.

• Place an order and complete the checkout process.

• Subscribe to our newsletter.

• Contact us for customer support.

We also collect data indirectly through automated technologies such as cookies and web analytics when you browse our site.

4. How We Use Your Data

We process your personal data for the following purposes:

• To Fulfill Orders: To process and ship your purchases, and to communicate with you about your order status.

• To Manage Your Account: To provide you with a seamless and personalized shopping experience, and to manage your account details.

• For Customer Support: To respond to your inquiries, complaints, or requests.

• For Marketing: With your explicit consent, to send you promotional emails about our products, special offers, and news. You can withdraw your consent at any time.

• For Analytics and Improvements: To understand how our website is used and to improve its functionality, design, and product offerings.

• For Legal Compliance: To comply with our legal obligations under the Data Protection and Privacy Act, 2019, and other relevant laws.

5. Sharing Your Personal Data

We may share your personal data with trusted third parties to facilitate our business operations, including:

• Payment Processors: To securely process your payments.

• Delivery and Logistics Partners: To deliver your orders to your provided address.

• IT and Analytics Service Providers: To support our website functionality and help us analyze user behavior.

All third parties with whom we share your data are required to protect your personal data and use it only for the purposes for which we have provided it to them.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, disclosure, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights Under the Data Protection and Privacy Act, 2019

As a data subject in Uganda, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request access to the personal data we hold about you.

• The Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.

• The Right to Object: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing.

• The Right to Prevent Processing Causing Damage or Distress: You have the right to object to the processing of your data where it is causing or is likely to cause substantial damage or distress.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device. We use them to remember your preferences, track items in your shopping cart, and for analytical purposes. You can control or refuse cookies through your browser settings, but doing so may affect the functionality of our website.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:

Company Name: Kalona Online

Address: Buganda Road

Email: info@kalonaonline.com