Terms Of Service

 

 

Terms of Service

 

Last Updated: 21/09/2025

1. Introduction

Welcome to Kalona Online (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms and all applicable laws and regulations of the Republic of Uganda. If you do not agree with any part of these Terms, you must not use our website.

2. User Accounts

  • To place an order, you may need to create an account. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

  • You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3. Products and Services

  • We strive to display our products as accurately as possible, including colors and sizes. However, we cannot guarantee that your device’s display will accurately reflect the product’s true appearance.

  • All prices are stated in Ugandan Shillings (UGX). We reserve the right to change prices at any time without prior notice. The price you pay will be the one displayed at the time you place your order.

4. Order and Payment

  • By placing an order, you are making an offer to purchase a product. An order is not accepted until we send you a confirmation email that the product has been dispatched.

  • We accept various payment methods. By providing your payment information, you represent and warrant that the information is accurate and that you are authorized to use the designated payment method.

5. Shipping and Delivery

  • We will provide estimated delivery times, but these are for guidance only and are not guaranteed. We are not responsible for delays caused by unforeseen circumstances, including but not limited to weather, strikes, or third-party courier issues.

  • You are responsible for providing a correct and complete delivery address. We will not be liable for any loss or damage if the address provided is incorrect.

6. Returns and Refunds

  • Our Returns and Refunds Policy is an integral part of these Terms. Please review our separate https://kalonaonline.com/Refund-policy/ for detailed information on how to return a product, our refund process, and conditions for eligibility.

7. Intellectual Property

  • All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Kalona Online or its content suppliers and is protected by Ugandan and international copyright laws.

  • You may not reproduce, duplicate, copy, sell, or exploit any portion of our website without our express written permission.

8. Prohibited Conduct

You agree not to use the website for any unlawful purpose or in any way that could damage, disable, or impair the website’s functionality. Prohibited activities include, but are not limited to:

  • Uploading or transmitting any viruses or other malicious code.

  • Attempting to gain unauthorized access to our systems or user accounts.

  • Using the website to harass, abuse, or harm another person.

  • Any form of illegal data collection.

9. Limitation of Liability

  • To the fullest extent permitted by law, Kalona Online and its directors, employees, or agents shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or from any products purchased.

  • Our total liability to you for any claim arising from your use of the website or a product shall be limited to the amount you paid for that specific product.

10. Governing Law and Jurisdiction

  • These Terms are governed by and construed in accordance with the laws of the Republic of Uganda. Any disputes arising from these Terms or your use of the website will be subject to the exclusive jurisdiction of the courts of Uganda.

11. Termination

  • We reserve the right to terminate or suspend your access to our website and services at our sole discretion, without notice, for any reason, including a breach of these Terms.

12. Changes to these Terms

  • We reserve the right to modify these Terms at any time. We will post any changes on this page and update the “Last Updated” date. Your continued use of the website after any changes signifies your acceptance of the revised Terms.

13. Contact Information

  • If you have any questions about these Terms, please contact us at:

Company Name: Kalona Online

Address: Buganda Road

Email: info@kalonaonline.com